Sears Heroes at Home E-mail Issue

by Sam
(Twentynine Palms, CA)

I registered and was approved for Sears' Heroes at Home program.

I have been waiting for my e-card since the 23rd and have called at least 8 times regarding it. All I get is someone wanting to verify the e-mail address and see that I am indeed approved, and telling me to wait 2 hours.

When I call back, I get told to wait till the next day. Now I am getting told to wait until after the weekend and to change the e-mail address I used.

We were hoping to use these cards on Black Friday for my nephew, whose dad is deploying on an aircraft carrier for 6 months.

I don't mind waiting, but I feel like I am getting the run around and no one I speak to has any information or any way to help me. This is a good cause turned headache, I'm afraid.

Hopefully a rep from Sears will read this and something will get done about it...

Comments for Sears Heroes at Home E-mail Issue

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Unable to open email from Sears
by: Anonymous


I received an email stating I was approved for the Heroes at Home Program. But I have been unable to open this email.

I have called Sears twice now and they keep telling me to just wait on the ecard. I hope this is correct, because I would hate to miss out on this opportunity to have Sears help my family for Christmas. One of my sons has a terminal illness and my husband just got home from deployment, so I am so thankful this Christmas.

I hope someone reads this and gets in touch with me, if there is an issue. But when I called Sears today I was told to wait until Thursday to call back if I do not receive an ecard.

If anyone else is having any issues please post, if you were able to get the issue fixed.



LaShunnda, I hope you are able to get this resolved. I just wanted to take a minute to thank you for your husband's service, and your support of him, and to wish you the best in your son's fight. May you and your family have a blessed Christmas. Janet

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